Served as a lead moderator in Mezo Network discord. Provided prompt customer support, replicated the problems that users faced while using the product in order to identify their pain points and profer precise solutions, created detailed walk throughs and guides based on recurring user enquiries, escalated critical user problems clearly and promptly, served as a liaison between users, team members and core community contributors, maintained a safe and bustling community while managing the community creator team, keeping them driven and motivation.

Served as a support team member in Superposition. Stayed attentive and readily available to resolve user complaints and escalate to the team when necessary. Made frequent use of tools like trello and better stack up time to report necessary user problems in order of urgency ,enabling the team provide timely resolutions to their issues. Reported user feedback based on the product and took note of recurring feature requests . Participated in alpha testing of new product features matching user problems with solutions.

I started as a support team member but was later promoted to the position of an executive secretary at Acre BTC. Therefore, In addition to providing timely customer support, I worked along side the community manager to create efficient support protocols which involved integrating tools like Mava, enabling escalation and prioritization of user problems according to degree of urgency. I also created tutorial documentations about the product and shared educative articles to boost visibility and improve user experience.

Served as a community moderator in Taho wallet discord. Provided timely user support, maintained an engaging and welcoming community by initiating conversations around relevant topics and trends in decentralized finance. Created detailed walk throughs following several community campaigns, all based on recurring user problems. Recreated user problems in order to grasp their pain points and provide specific solutions.

Served as a partner community manager at Saddle finance. Provided timely user support, maintained a lively and homely community environment, shared articles and simple animations to boost product visibility and onboard new users. Oversaw project collaborations between the team and other thriving communities in the ecosystem . Introduced community games such as educational quizzes and raffles to keep community members engaged.